CX Outsourcing for
B2C Startups.
Outsourcing for Startups.
Outsourcing for B2C Startups
Book offshore customer support agents with flexible monthly subscriptions.
Save up to 60% in costs
Adapt to demand seasonality
Cover weekends or absences with our Express plan
Book offshore customer support agents with flexible monthly subscriptions.
Save up to 60% in costs
Adapt to demand seasonality
Cover weekends or absences with our Express plan
Book offshore customer support agents with flexible monthly subscriptions.
Save up to 60% in costs
Adapt to demand seasonality
Cover weekends or absences with our Express plan
Scale teams up or down, anytime.
Offshore talent - 100% flexible.
Scale teams up or down, anytime.
Offshore talent - 100% flexible.
Access top talent based in LATAM & Asia tailored to your needs - without long-term contracts.
Access top talent based in LATAM & Asia tailored to your needs - without long-term contracts.
Customer Service
B2C Customer Service
Phone, Email, Chat, and Back-Office tasks. All in English, Spanish and French.
Phone, Email, Chat, and Back-Office tasks. All in English, Spanish and French.
KYC & Admin
KYC & Admin
Verification and validation of documentation, data entry, collections.
Verification and validation of documentation, data entry, collections.
B2C Sales
B2C Sales
Upsell and cross sell customers. Call leads when they're hot. Monetize more.
Upsell and cross sell customers. Call leads when they're hot. Monetize more.
You won't find a better BPO.
You won't find a better BPO.
You won't find a better BPO.
01
01
Days, Weeks, Months. You choose.
Days, Weeks, Months. You choose.
Book agents for as long as you need. Scale up or down your team easily.
Book agents for as long as you need. Scale up or down your team easily.
02
02
Start in 24h. Not 2 weeks.
Start in 24h. Not 2 weeks.
We train on specific tasks, not roles, to avoid long onboardings. We also use AI to accelerate training.
We train on specific tasks, not roles, to avoid long onboardings. We also use AI to accelerate training.
03
03
Humans + AI.
Humans + AI.
We use AI to accelerate training and improve agents performance.
We use AI to accelerate training and improve agents performance.
Book a call
If your workload isn't fixed,
why is your team?
If your workload isn't fixed,
why is your team?
If your workload isn't fixed,
why is your team?
BEFORE MINUTE CALL
You have demand spikes
You have demand spikes
No support after 6pm & weekends
No support after 6pm & weekends
Hiring is slow and expensive
Hiring is slow and expensive
Slow support, higher churn
Slow support, higher churn
Leads go cold, CAC rises
Leads go cold, CAC rises
AFTER MINUTE CALL
Scale up or down your team fast
Scale up or down your team fast
Help customers 24/7
Help customers 24/7
Hire offshore, reduce costs by 60%
Hire offshore, reduce costs by 60%
Respond faster, increase retention
Respond faster, increase retention
Call leads instantly, convert more
Call leads instantly, convert more
How it works.
How it works.
How it works.
Discovery call
We have a chat to understand your needs.
Duration: 30min
We have a chat to understand your needs.
Duration: 30min
Quote
We send a quote asap. Once accepted, you meet your agent.
Duration: 2h
We send a quote asap. Once accepted, you meet your agent.
Duration: 2h
Agents picks
Agents selection
We handpick from our pool or recruit based on your needs.
Duration: 20h
We handpick from our pool or recruit based on your needs.
Duration: 20h
Onboarding
After the payment is received, we provide ongoing support.
Duration: 4h
After the payment is received, we provide ongoing support.
Duration: 4h
Experienced agents + AI.
Experienced agents + AI.
Experienced agents + AI.
We only work with agents with at least one year of experience in their field to accelerate the training time. Most are bilingual in English and Spanish.
We use AI to identify talent and also superpower them ith privacy-first AI to solve doubts without wasting your teams' time.
We only work with agents with at least one year of experience in their field to accelerate the training time. Most are bilingual in English and Spanish.
We use AI to identify talent and also superpower them ith privacy-first AI to solve doubts without wasting your teams' time.
It's not us that say it.
It's not us that say it.
"We hired MC to help us call leads when they were hot as well as for back-office & admin tasks. We were ready within 48h. Professional, gets things done."
"We hired MC to help us call leads when they were hot as well as for back-office & admin tasks. We were ready within 48h. Professional, gets things done."
Santiago
Santiago
Squirrel Media (BME: SQRL)
Squirrel Media (BME: SQRL)
Book a call
Tech is in our DNA.
We don't just provide global staffing services. We understand the world is moving fast and it's hard to keep up with trends.
We're tech experts and have implemented AI-driven customer support strategies for different startups and scaleups.
If solutions to your problems also lie in your tech stack and automations, we can help.
Tech is in our DNA.
We don't just provide global staffing services. We understand the world is moving fast and it's hard to keep up with trends.
We're tech experts and have implemented AI-driven customer support strategies for different startups and scaleups.
If solutions to your problems also lie in your tech stack and automations, we can help.
Great Price. Risk-Free.
Great Price.
Risk-Free.
An employee with a 25k salary is costing your company +18€/h. These are prices for offshore staff - for onshore or nearshore, please reach out.
An employee with a 25k salary is costing your company +18€/h.
These are prices for offshore staff - for onshore or nearshore, please reach out.
EXPRESS
14.9€
/hour
1-day minimum duration
48h notice to cancel
Ready within 24h
Quality Assurance
Weekly reporting
1-3 Agents
10.9€
/hour
Month to month
7-day notice to cancel
Combine it with Flex
Quality Assurance
Weekly reporting
4-6 Agents
10.5€
/hour
Month to month
7-day notice to cancel
Combine it with Flex
Quality Assurance
Weekly reporting
>7 Agents
9.9€
/hour
Month to month
7-day notice to cancel
Combine it with Flex
Quality Assurance
Weekly reporting
Book a call
FAQ
FAQ
FAQ
What type of tasks do you perform?
Can we keep the same agent in future projects?
What languages do agents speak?
What type of tasks do you perform?
Can we keep the same agent in future projects?
What languages do agents speak?
Contact us
Contact us
Contact us
